Vacancy For A Front Office Supervisor In A Five Star Hotel and Suites

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Job Position: Front Office Supervisor
Location: Lagos Nigeria

S&S Hotels an Suites, is located in Lagos Nigeria, and is currently looking ti fill in the above listed position.

Required Qualification:

  • Education Degree or Diploma in Hospitality Management is an asset or Graduates Bachelor Degree and/or Diploma in Hotel or other related field.
  • Computer Knowledge and experience in MS office programs.
  • Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier

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Responsibilities and DutiesĀ 

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
  • Cross Check all billing instructions to make sure they are correctly updated
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensure Front office log book and hotel log book is always updated and actioned upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
  • Participate in hotel committees and task force assignments.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company credit limit / floor limit policies.
  • Assist all departments in servicing the guests during high volume periods.
  • Prerequisites a positive attitude and excellent communication skills.
  • Experience of motivating and leading a winning team.
  • Ability to remain calm whilst under pressure.

How To Apply:
interested persons should forward their up to date Cv to the email below on or before 15th May 2017
sshotelsandsuites105@gmail.com

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